Refund, Return, Exchange, and Replacement Policy

At Pooja Point, customer satisfaction is our priority. Please read our policy carefully before initiating a return, refund, or exchange request.

1. Refund Policy

• Eligibility: Refunds are available for defective, damaged, or incorrect products.
• Timeframe: Refunds will be processed within 3 to 4 business days.
• Process:
  • Requests must be made within 48 hours of delivery.
  • Send a clear image or video of the issue to our customer support team.
  • After verification, the refund will be credited to your original payment method.
• Non-Refundable Items: Custom-made items, used products, and damages caused by the customer are not eligible for refunds.

2. Return Policy

• Returns are accepted within 3 days from the date of delivery.
• Products must be unused, in original packaging, and in resalable condition.
• Customers must arrange return shipping unless the return is due to our error.

3. Exchange & Replacement Policy

• Exchange or replacement requests must be made within 5 to 7 days of delivery.
• Eligible reasons:
  • Wrong product received
  • Product damaged during transit
  • Size or variant mismatch (if applicable)
• Customers must notify our support team within 24-48 hours of receiving the item.

4. Important Notes

• Final decision on refunds, returns, and replacements is at the discretion of Pooja Point.
• If the product is out of stock, a full refund or store credit will be issued.
• Sale items are not eligible for refunds or exchanges unless damaged.

For assistance, contact our Customer Support Team:
📧 Email: support@poojapoint.com
📞 Phone: +91 8686876108